All 4 wheel Motor Vehicles sold after 1st December
2017 to be fitted with FASTags
The Ministry of
Road Transport & Highways has issued a Gazette Notification today according
to which all four wheel motor vehicles sold on or after 1st December 2017 will
have FASTags fitted on them by the manufacturer of the vehicle or its
authorized dealer, as the case may be. In case of vehicles that are sold as
drive away chassis without wind screen, FASTag will have to be fitted by the
vehicle owner before it is registered. Necessary amendments have been made to
the relevant sections of the Central Motor Vehicles Rules, 1989 in this regard.
What is
Electronic Toll Collection (ETC) / FASTag?
NHAI has rolled
out program for Electronic Toll Collection on Toll Plazas on National
Highways to be called FASTag.
FASTag is a device
that employs Radio Frequency Identification (RFID) technology for
making toll payments directly from the prepaid account linked to it. It is
affixed on the windscreen of your vehicle and enables you to drive through
toll plazas. FASTag has a validity of 5 years and after purchasing it, you
only need to recharge/ top up the FASTag as per your requirement.
FASTag offers near
non-stop movement of vehicles through toll plazas and the convenience
of cashless payment of toll fee with nation-wide interoperable Electronic
Toll Collection Services.
What are
the benefits of using FASTag?
1. Ease of payment
– No need to carry cash for the toll transactions, saves time
2. Near non-stop
movement of vehicles leading to lower fuel cost.
3. Online Recharge
– FASTag can be recharged online through Credit Card / Debit Card / NEFT/ RTGS
or Net banking
4. SMS alerts for
toll transactions, low balance, etc.
5. Online Portal
for customers
6. Validity of 5
Years
7. Incentive: You
can avail a cashback of 10% on all Toll payments using FASTag in 2016-17
8. Other benefits
are:
(a)Environmental
benefit : • Reduced air pollution,
• Reduced use of paper
(b)Social benefit
:
• Reduced toll payment hassles , •
Analytics for better highway management
(c) Economic
benefit : • Reduced effort in management at toll plaza, •
Reduced effort in monitoring centrally
Is there
any incentive / discount on Toll payments using FASTag?
Customer can avail
a cashback of 10% on all Toll payments using FASTag in FY 2016-17. The cashback
amount for a particular month will be credited back to your FASTag account
within a week of subsequent month.
Is FASTag
compulsory & is FASTag for any particular kind / category of vehicle?
Adopting FASTag is
voluntary at this stage of the program. However, it may be made mandatory in
future at some locations. FASTag is applicable for all categories, kinds, makes
and types of vehicles.
Who is implementing this program?
Indian Highways
Management Company Limited (IHMCL) (a company incorporated by National Highways
Authority of India) and National Payment Corporation of India (NPCI) are
implementing this program with help from Toll Plaza Concessionaires, FASTag
Issuer Agencies and Toll Transaction Acquirer (select banks).
On which highways / roads FASTag can be used?
FASTag is presently operational at 240+ toll plazas across
National Highways. More toll plazas will be brought under the FASTag program in
the future. To find out list of toll plazas currently integrated with FASTag click
here.
What are the charges for
FASTag?
FASTag has a one time Fee of ₹ 200. The refundable security
deposit depends on the vehicle type. Please check other details on website of
Issuer Agencies.
How can I buy FASTag and what documents are required?
The customer may visit any of the Point of Sale (POS) locations at
Toll Plazas / Issuer Agency to get your FASTag account created. Customer may
call on customer care no. Of the Issuer Agency to know more details. For list
of Point of Sale (POS) locations click here:Customer
need to submit a copy of the following documents along with the application for
FASTag:
1. Registration Certificate (RC) of the vehicle.
2. Passport size photograph of the vehicle owner
3. KYC documents as per the category of the vehicle owner (viz.
Individual / corporate):
For Individual : ID proof and
Address proof from the list mentioned and 1 passport size photograph.
Driving License
PAN Card
Passport
Voter ID Card
Aadhar Card (with address)
For instance, valid driving license
would be sufficient for Address & ID proof.
For Corporate customers and other details please visit web site of
the participating banks / issuer Agency.
Note: (i) Issue of
FASTag is subject to verification of original documents mentioned above by the
issuing agency.
(ii) Customers are
advised to bring originals of above documents while visiting PoS for purchase
of FASTag.
(iii) The FASTag
will be fixed on the vehicle’s windshield by the representative of the Issuer
Agency only.
(iv) Any
representative of the vehicle owner can provide the above documentation and
information and purchase the FASTag.
How will I get to know if and how much toll has been debited?
The customer will
receive an SMS with requisite details to his registered mobile number as soon
as the toll transaction takes place. Periodic statement of account may also be
obtained on website of the Issuer Agency after registration by the customer.
Do I need to use any specific lane at the toll plaza for FASTag?
A vehicle with
FASTag may use any lane at toll plazas by making cash payment. However, the
FASTag will work only in the lanes demarcated for FASTag. Vehicle without valid
FASTag entering FASTag lane will be charged double the applicable toll amount
in cash.
Can I avail a Monthly Pass or Local Pass?
The monthly pass facility is
specific to each toll plaza. You may call customer care of the participating
bank / issuer agency for further details.
How and where do I finally pay the toll?
Issuer Agency will electronically
deduct the applicable toll fee from the customer’s account linked to the
FASTag. This deduction will be done post the toll transaction. The customer
needs to adequately fund the account which is linked to FASTag. This recharge
process may be termed as top-up.
How can I recharge my FASTag account?
You may recharge your FASTag account
by making payment through cheque or online through Credit Card/ Debit Card/
NEFT/ RTGS or through Net Banking. FASTag account can be recharged upto Rs.
1,00,000.00 (Rupees One Lac only).
For recharge, steps prescribed by
the respective issuing agency on their web site need to be followed.
How would I cross toll plaza, if FASTag equipment are not working?
Please refer to Standard Operating
Procedure (SoP) for FASTag user.
Is there any minimum value for such recharge / top up?
Yes, the minimum recharge amount is
Rs. 100.
I have two vehicles, can I use one FASTag for two vehicles?
You will need to take two separate
FASTags for the two vehicles.
Can a FASTag bought for my one vehicle be used for another
vehicle?
No, FASTag is issued to each vehicle
based on KYC documents submitted. If a FASTag for instance bought for one Car
is used for a Truck then such FASTag shall get blacklisted resulting into
denial of vehicle passage from FASTag lanes on Toll Plazas. FASTag users are
advised to desist from such practice.
What do I have to do if I lost my FASTag? What will happen to
the account balance?
You will need to call customer care
number of the issuer agency to block your FASTag. Once you take a new account,
the issuer agency will transfer the balance to the new account.
How would I know that the correct user fee has been deducted
from my FASTag account?
Customer will receive an SMS alert
in your registered phone number each time an amount is deducted from your
FASTag account. Fee payable on each toll plaza may be seen on www.nhtis.org in
addition to displayed at concerned toll plazas.
How would I report an incorrect deduction and how will I get
back the same?
Customer
can report an incorrect deduction by calling us at customer care number of the
issuer agency. The agency will review your request and necessary action.
How do I block my FASTag account, in case my vehicle is lost?
Customer
can call up customer care of the issuer agency and block his / her FASTag account.
I have new vehicle fitted with RFID Tag. How to get it
activated?
Please
contact the PoS of respective Issuer Agency.
Can the tags purchased earlier be used?
Only
RFID Tag purchased earlier may be used, in case of any problems, please contact
the PoS of issuer Agency. Any other type of Tag will not work on FASTag lanes.
Can
FASTag be used for passage through toll plazas on the National Highways?
FASTag can be used on all toll
plazas on National Highways where it has been integrated. You can check the
list of Plazas click here
I have FASTag and also balance in my linked account, but I could
not go through ETC lane. How do I get my FASTag checked/ rectified to see
whether it is active or not?
Please
refer to steps under Standard Operating Procedure (SoP) for FASTag user.
Customer to raise a request regarding the same by calling customer care of the
respective Issuer Agency.
I reside within 10 Km of a particular Toll plaza. Do I need to
take FASTag to get the concessions available for local vehicles?
Yes,
you can, if you need to access and use FASTag lane and to avail cash back.
What if I relocate to another City?
FASTag
will work on all enabled toll plazas. In case of change in city or address, the
customer should inform only the Issuer Agency.
Can one vehicle use more than one FASTag?
It
is strictly prohibited to purchase two FASTag for one vehicle. In case of
multiple FASTag, customer will be responsible for operational issues.
What if I sell/ transfer my car?
In
case of car being sold or transferred; only the Issuer Agency needs to be
informed.
What if the FASTag gets damaged?
The
vehicle owner/ user could approach the Issuer Agency for replacement of FASTag.
Can FASTag be used at places other than National highways?
It
is planned to extend usage of FASTag to toll plazas at State highways for
tolling, parking lots for parking charge and various other payments at wayside
amenities.
What if the vehicle owner/ user has a grievance?
The
primary point of contact for the vehicle owner/ user is the Issuer Agency,
contact details for which will be shared at the time of FASTag issuance. IHMCL
can be approached as the next escalation level.
No comments:
Post a Comment